Li&Li has a customer friendly return policy on our returnable** products to ensure
your online purchase is free of stress and We promise to be fair in our decisions.
Once we accept the return we will issue you store credit in form of a Gift Card that
can be used to purchase anything you like.
**ELIGIBILITY FOR RETURN AND REFUND
1. Products which you received in “Damaged/Defective/Broken” condition.
2. Products not as per description on the website OR a wrong item sent
3. Products purchased on special discounts are not returnable
4. Gift Vouchers are not returnable.
NOTE: Product must be unused and unwashed for hygiene reasons, laundered
products cannot be returned/exchanged. Also the product tags should be intact with
its original packing else we will not be able to process your return. Return Initiated
after 3 days of delivery may not be accepted by Li&Li
Please follow the Below steps to initiate a return:
1. You need to register by sending email to [email protected] with images of
broken/defective/damaged products within 3 days of delivery. Please mention your
order number and the product you want to Return in the email
2. You will receive an e-mail with instructions on resolution or return of your item.
3. Please allow LiandLI 3 working days to respond to your return request and provide
instructions on returning your item or provide proper guidance of your order.
4. After we receive the return, the product will go through a quality check. Please note that
it takes 7-10 days for us to receive the returned product.
5. Finally, after the product passes the quality check, we will issue you a store credit in
form of a Gift Card that will be emailed to your original order email address. The Gift
Card will have no expiry and can be used to purchase anything from our store.
Who pays for the delivery charges for returning of products?
When you’re returning an item that was damaged/ defective you will be
compensated for return courier charges. You will be paid flat Rs.100 voucher which
can be used to buy any of the LiandLi products for next 3 months. Please pack well
when you are returning the product so that it reaches the seller in good condition.
Good To Know:
We can only offer exchanges based on the availability of size upon receiving the
return product and not before that.
Please allow up to 3 working days to get your Gift Card Credit after we have
received the return product.
In case a product is missing from your shipment or a product is damaged in
transit, please call or email us within 48 hours of the receipt of the shipment for
us to investigate further
How to cancel the order?
Order can be cancelled only within 24 hours of placing the order. Please call us on 9500807667 or email us at [email protected] to cancel your order.